Managing Returns

To easily manage returns at checkout, follow the steps below:

1. Open Return Management:
   • Look in the top right corner of the checkout.
   • Click on Return.
2. Search for receipts:
   • Enter the receipt number in the search bar to find the receipt from which you want to return goods.
3. Open Receipt:
   • Click on the heading/receipt number to view details of the receipt.
4. Adjust Number:
   • Change the number of the items to be returned or scrapped:
     • If you stockpile the product, the stock balance will increase by the specified quantity.
     • If you scrap the product, it is not put back into stock. This measure is used for broken or substandard products that cannot be sold.
5. Return the entire purchase:
   • If all items are to be returned, use the Zero All Numbers button to quickly set all items to zero.
6. Select the payment method for the return:
   • Indicate the payment method to be used to make the return (e.g. refund to credit card or store credit).
7. Print the receipt for the goods:
   • If the customer receives a receipt, click on Receipt.
   • This generates a receipt with a code that can be used as a means of payment in the shop at a later date.

By following these steps, you can effectively manage returns and ensure a smooth process for both the store and the customer.